DockGuide works with shopping centres, hospitals and commercial precincts to publish accurate, authoritative dock access information directly to the delivery fleets using your site.
Every week, delivery drivers arrive at your loading dock without the right information. Wrong gate. No booking. Missing PPE. No induction. They call your team, block access roads, attempt docks they can’t fit, and create risk for your pedestrians and forklift operators.
Most of the time it’s not the driver’s fault. They weren’t told.
Your site’s loading dock information — the correct gate, approach instructions, safety requirements, induction process, vehicle restrictions and known hazards — is published to drivers before they leave the depot.
Drivers arrive prepared. Your dock runs smoother. Your team fields fewer calls.
You tell us you’re interested
Get in touch and we’ll set up your site account. We send you a straightforward online form covering your loading dock entry routes, approach instructions, safety requirements, PPE rules, booking process and vehicle restrictions — one form per dock. It’s designed to take about 15 minutes per dock, and most operations or facilities managers can fill it in without leaving their desk.
You enter your details, we review and publish
You complete the form with your site’s official procedures. Once submitted, we review the information for completeness, format it into a clean driver-facing listing, and send it back to you for a final check. When you give the go-ahead, it goes live with a “Verified by site management” badge. Drivers from subscribed fleets see your authorised procedures before every delivery.
You stay in control
Update your procedures anytime — log in and edit directly, or contact us and we’ll make the change within one business day. Change your access code, adjust delivery hours, add a new safety requirement — your listing reflects your current operations. You’re also notified when a driver flags something that may have changed.
DockGuide does not publish sensitive site layouts, internal security procedures or anything you haven’t approved. Everything on your listing is reviewed by your team before it goes live, and you can request changes or removal at any time.
Your listing clearly states it was verified by your operations team and shows the date it was last reviewed — so drivers know the information is current and authorised.
DockGuide is currently in its pilot phase across the Hunter region. The prices below are founding member rates. Subscribe now and your rate is locked in permanently — for as long as you stay subscribed. When we raise prices for new subscribers, yours stays where it is.
No fine print. No exceptions.
DockGuide does not charge per driver, per delivery or per view. There are no setup fees. Your listing is seen by every fleet subscribed to DockGuide that delivers to your site — at no additional cost to you or them.
Publishing clear, verified dock access and safety information to drivers before arrival directly supports your workplace health and safety obligations under Australian WHS legislation. It demonstrates that your site has taken reasonable steps to communicate safety requirements to contractors and delivery personnel.
DockGuide is not a substitute for your existing safety management system — but it is a practical, documented way to extend your safety communication to every driver before they enter your site.
No setup fees, ever.
Initial setup typically takes one to two weeks from first contact. We document your procedures, you review and approve, and we publish. Most of the time is in getting the right person at your end to review the draft.
The correct entry gate, preferred truck approach route, step-by-step yard instructions, safety and PPE requirements, booking process, vehicle restrictions and any known hazards. We guide you through this — you don’t need to write anything from scratch.
Yes — contact us anytime. Safety-critical changes are updated within one business day. Non-critical updates within three business days
No. DockGuide tells drivers that an induction is required and how to arrange it before they arrive. It does not conduct inductions, issue certificates or replace your existing process.
We remove it within 24 hours. No questions, no lock-in, no argument.
Yes. Listings are only accessible to logged-in members. We don’t publish access codes, internal layouts or anything you haven’t explicitly approved.
Yes. Talk to us about our Property Group plan. We’ll work out a setup timeline and pricing that reflects the scale of your portfolio.
Not yet — monthly billing only during our current pilot phase. Annual plans with a discount are planned for later in 2026.
Nothing — if you’re already subscribed. Founding member rates are locked in permanently for anyone who subscribes during the pilot phase. When pilot phase ends and prices increase for new subscribers, your rate stays exactly where it is. The only way to lose the founding member rate is to cancel your subscription.
Only subscribed fleet members who are logged in. DockGuide is a private platform — not a public directory, not indexed by Google. Drivers delivering to your site see it. The general public does not.
DockGuide is currently building its verified site database across the Hunter region and Newcastle. If your site receives regular deliveries from transport fleets, we’d like to talk. There’s no obligation and no sales pressure — just a straightforward conversation about whether DockGuide makes sense for your operation.