DockGuide
Last Updated: August 2026
DockGuide (“we”, “our”, “us”) respects your privacy and is committed to protecting personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you use the DockGuide website, platform, or services.
DockGuide provides delivery fleets with guidance on loading dock access procedures, including:
entry gate locations
dock access instructions
safety requirements
hazard information
driver compliance confirmations
Our platform is designed to assist fleets and drivers in preparing for deliveries before arrival at a site.
We may collect the following types of personal information.
When users create an account, we may collect:
name
email address
company name
phone number
login credentials
Where organisations subscribe to DockGuide, we may collect:
fleet company name
driver names
driver contact details
delivery activity logs
When users access the platform, we may collect:
IP address
device type
browser type
pages visited
time and date of access
If the DockGuide pre-arrival check feature is used, the system may record:
driver confirmation of safety procedures
site accessed
date and time of confirmation
DockGuide contains information about delivery locations such as loading docks, entry gates, and safety requirements.
This information may be gathered from:
publicly visible site access points
delivery fleet operational knowledge
driver feedback
site management verification
DockGuide does not publish sensitive site security information or internal operational layouts.
We use personal information to:
provide and operate the DockGuide platform
manage user accounts
verify membership subscriptions
improve dock guidance information
provide customer support
analyse platform performance
improve safety guidance for drivers
We may also use aggregated data for service improvements.
We may disclose personal information to:
service providers who assist in operating the platform
payment processors for subscription billing
technology providers supporting hosting and security
regulatory authorities where required by law
We do not sell personal information to third parties.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
These steps may include:
secure hosting infrastructure
encrypted connections (HTTPS)
access controls
regular system monitoring
However, no internet transmission is completely secure.
We retain personal information only as long as necessary to:
provide the DockGuide service
comply with legal obligations
maintain operational records
Users may request deletion of their account at any time.
You may request access to personal information we hold about you and request corrections if the information is inaccurate.
Requests can be made by contacting us using the details below.
DockGuide may use cookies and analytics tools to:
improve website functionality
understand how users interact with the platform
analyse system performance
Users can manage cookies through their browser settings.
DockGuide may use third-party services for:
payment processing
website hosting
analytics tools
These providers may have their own privacy policies.
We may update this Privacy Policy from time to time.
The latest version will always be published on the DockGuide website.
For questions about this Privacy Policy or requests regarding personal information, please contact:
Craig Truscott
DockGuide
Email: support@dockguide.com.au
Phone: 0420 132 377
